Who you are: 

You are a problem solver with a strong understanding of server and network management, proactive in troubleshooting, and skilled in collaborating with cross-functional teams. You are a strong team player, able to work effectively with other IT staff and departments to achieve common goals. You demonstrate careful attention to system configurations, security requirements, and infrastructure performance. You lead with excellent communication skills with a customer-oriented approach, able to explain tactical concepts to non-technical users.

What you'll do: 

Technical Support & Troubleshooting

• Provide Tier 2 support for escalated issues from Tier 1 support, troubleshooting complex issues in servers, network infrastructure, and related systems.
• Analyze system logs and diagnose advanced problems to ensure efficient and uninterrupted operation
• Document and escalate unresolved issues to relevant IT teams

Server & Network Management

• Monitor, configure, and maintain physical and virtual servers, including applying patches, updates, and security configurations
• Manage network services, including firewalls, DNS, DHCP, VPNs, and load barriers
• Maintain documentation for systems configurations, network diagrams, and other relevant IT infrastructure details

Infrastructure Monitoring & Maintenance

• Implement and monitor system alerts, performance thresholds, and usage metrics to detect potential issues
• Regularly perform maintenance tasks on servers, storage, and networking equipment to ensure reliability and compliance with security policies
• Manage backups, disaster recovery solutions, and data restoration procedures to protect critical data and minimize downtime

Security & Compliance Support

• Assist in implementing security policies, including patch management, vulnerability scanning, and system hardening
• Monitor and respond to security incidents
• Participate in audits, assist with compliance reporting, and ensure adherence to IT and security policies

Collaboration & Documentation

• Work closely with cross-functional IT teams to support infrastructure projects, upgrades, and migrations
• Maintain accurate and updated documentation for system configurations, processes, and procedures
• Contribute to knowledge-sharing efforts by documenting troubleshooting processes and resolutions in the IT knowledge base

Continuous Improvement

• Identify and suggest improvements for system efficiency, reliability, and security
• Participate in capacity planning 
• Actively engage in and contribute to monthly worship sessions during All Staff

Skills & Experience you’ve had:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
• 3+ years of experience in systems administration, network management, or IT support roles
• Relevant certifications (e.g., CompTia Network+, CompTiaSecurity+, Microsoft Certified Systems Administrator, or AWS Certified SysOps Administrator) are preferred

Technical Skills

• Proficiency in Windows and Linux server environments, including server administration, file systems, and user management
• Experience with virtualization platforms (e.g., VMware, Hyper-V) and cloud environments
• Familiarity with network protocols and services (TCP/IP, DNS, DHCP) and tools (firewalls, VPNs).
• Scripting and automation skills (e.g., PowerShell, Bash) are a plus

Embody all Lakepointe Leadership Behaviors:

• Love and follow Jesus
• Honor up, down, and all around
• Make it fun
• Reject good for great
• Whatever it takes
• Love Lakepointe 

AT-WILL EMPLOYMENT:
By submitting my resume to Lakepointe Church for potential employment I acknowledge that if hired, I will be an employment-at-will employee.  I will be subject to dismissal or discipline without notice or cause, at the discretion of the employer.  I understand that no representative of the church, other than the Director of People Operations, Senior Pastor, or Elder Board have the authority to change the terms of an at-will employment and that any change can only occur with written notification.

OPPORTUNITY STATEMENT:  

E-VERIFY:
Lakepointe Church uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify.