Who you are: 

You are passionate about the church. You have the leadership to influence technology teams, product management, and stakeholders. You are a strategic, critical, value, and analytical thinker. You have the ability to produce and interpret design specifications and technical documentation. You have experience in software development and can read and understand code. You have experience delivering technology solutions in the non-profit and church space.

What you'll do: 

Enable and lead project/initiative delivery and execution

• Work closely with church staff to understand the scope and expected deliverables for an approved project. Projects are typically conceptualized and prioritized by the Product Management team and approved by Directional Leadership team based on business value and ministry strategy.
• Follow the delivery process and ensure efficient execution through:
  • Define user stories and technical requirements based on well-defined business requirements provided by the church staff. Work with the technology team to obtain their input while defining user stories. The user stories must be detailed enough for technologists to clearly understand what needs to be developed and for Quality Assurance to be sufficiently understood. 
  • Ensure data requirements including how the project success will be measured from a customer perspective (e.g. increase in baptism rate) are defined and documented before the project can commence. 
  • Work with Rock team to ensure data requirements and project success measurements are completed as part of the project. 
  • Typically, Product Management will own the interface for UI/UX design, content, email/SMS marketing, and legal requirements, but this role is expected to be a "partner in-crime" with those groups to help with these interfaces depending on the project and expected workload. To clarify, the operating rhythm between Product Management and these non-technical functional teams is being defined and will be revised separately as part of the end-to-end delivery model for the church. 
  • Identify and manage cross-functional and cross-technical team dependencies working with other church staff and ensure appropriate priotitization. As we grow, this might include other TPMs. 

Enable and lead LODO (lights on; doors open) delivery and execution

• Ensure that LODO capacity is defined for the Technology teams
• Work closely with Rock, Analytics, and IT to understand the scope and expected deliverables for LODO work. LODO work is typically defined by the Technology team based on identified technical debt and overall Operations strategy.
• Some LODO capacity of the Technology teams will go towards incident response. 

Actively engage in and contribute to monthly worship sessions during All Staff

Be a technical system owner, not operator, for our defined systems

• Learn and become a "go-to" person for system capabilities such that you are the first-person business stakeholder and Product Management go-to for questions related to that system for all church staff. 
• For more complex system questions, work with the appropriate Technology team and/or team manager to obtain the necessary details. 
• The overall goal is to shield Technology team from distractions and minimize context switching so the engineering team can be more productive toward project delivery. 

Lead incident response for defined systems

• Ensure that an incident ticket is opened as soon as an incident is defined (either internally by technolocy teams or by any business stakeholders)
• Ensure that an incident is a true incident by working with Technology teams to alleviate any noise related to down time. 
• Once the incident is confirmed, assemble a cross-functional incident response church staff. 
• Communicate with ELT and church staff stakeholders to provide updates during the incident, and upon incident resolution.
• Lead the Root Cause Analysis (RCA) on the incident to create a Root Cause Analysis wiki entry that is shared with ELT and Church Staff stakeholders with focus on:
  • What Happened? 
  • What is the root cause? 
  • How and when did we fix it? 
  • What will we do and what are we doing to prevent this in the future? 
  • What were learnings from this experience?

     

Actively participate and contribute to constantly improve the church's delivery guidelines, templates, and processes. This requires working closely with all departments of the organization to gather feedback and ensure any new changes or alterations to existing guidelines, templates, and processes are communicated effectively. 

Proficiently perform the role of a PM, ensuring the church's PM practices are followed, along with generating metrics and reporting to keep the team running effectively.

• Run planning and grooming sessions
• Ensure execution and hold the Technology teams accountable for work planned to be delivered and delpoyed as forecasted.
• Ensure feedback loop with church staff stakeholders with an agreed upon cadence for demos of the work done by the team.
• Run performance ceremonies such as stand-ups, retrospectives, retros, etc.
• Ensure feedback loop with CTO and respective managers to enhance team velocity and deliverables through continual improvement. Leverage Accelerate principals. 

Skills & Experience you’ve had:

• Graduation from a four-year college or university or related professional experience preferred
• 5+ years related work experience
• 5+ years of Agile/scrum/lean or other technical PM experience preferred
• Certified Scrum Master vertification preferred but not required
• 2+ years multi-channel digital experience
• 2+ years of Consumer Facing Product Design and Delivery

Embody all Lakepointe Leadership Behaviors:

• Love and follow Jesus
• Honor up, down, and all around
• Make it fun
• Reject good for great
• Whatever it takes
• Love Lakepointe 

AT-WILL EMPLOYMENT:
By submitting my resume to Lakepointe Church for potential employment I acknowledge that if hired, I will be an employment-at-will employee.  I will be subject to dismissal or discipline without notice or cause, at the discretion of the employer.  I understand that no representative of the church, other than the Director of People Operations, Senior Pastor, or Elder Board have the authority to change the terms of an at-will employment and that any change can only occur with written notification.

OPPORTUNITY STATEMENT:  

E-VERIFY:
Lakepointe Church uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify.